FAQ
FAQ
How to connect App
1. Steps For Androids 



Files for steps instructions:

steps instructions

Important tips:

Our wifi does not support internet, please click to continue to connect when the mobile phone system prompts that the Wi-Fi cannot connect to the Internet

2. Steps For iOS:




Files for steps instructions:
steps for instruction

Important tips:

Our wifi does not support internet, please click to continue to connect when the mobile phone system prompts that the Wi-Fi cannot connect to the Internet
Is it safety when I use it to remove earwax?

Yes, XKOO products have obtained RoHS / CE / FCC international certification, the ear scoop is made of FDA-grade medical biology-grade PC + Silica Material, it is Soft and the Silicone Protective Plug can be adjusted to meet different ear adult and pediatric.

Is it compatible with my phone?

Yes, compatible with all brand of Smartphone, whether Android or IOS, like iPhone, Samsung, Sony, Nokia, Huawei, Xiaomi and so on, you can use it easily and anywhere.

Is it easy to set up?

There are only 3 steps to set up:

  1. Turn on the device.
  2. Download the APP on the Google Play / APP Store.

Turn on the Wi-Fi of your phone, connected and start to use.

Is it easy to clean?

Yes, very easy! It's time to say goodbye to old ear cleaning methods.

Does item can be used for Pediatric?

Yes, the camera lens is 3.5 millimeters, perfect for kids, and the lens has temperature control feature too, close to the human body's temperature, care children’s ears.

Many ear tips accessories, how to choose?

Different tips are designed for different ways of use, please refer to the product pages for more details.

Do you ship overseas?

Yes, we ship all over the world and shipping free.

How long will it take to get my order?

It depends on where you are. All orders are generally shipped within 1-3 business days. More informations please visit Shipping Policy page. Delivery details will be provided in your confirmation email.

Any question?

You can contact us through our contact page, we will be happy to assist you!

How to connect App
1. Steps For Androids 



Files for steps instructions:

steps instructions

Important tips:

Our wifi does not support internet, please click to continue to connect when the mobile phone system prompts that the Wi-Fi cannot connect to the Internet

2. Steps For iOS:




Files for steps instructions:
steps for instruction

Important tips:

Our wifi does not support internet, please click to continue to connect when the mobile phone system prompts that the Wi-Fi cannot connect to the Internet
Is it safety when I use it to remove earwax?

Yes, XKOO products have obtained RoHS / CE / FCC international certification, the ear scoop is made of FDA-grade medical biology-grade PC + Silica Material, it is Soft and the Silicone Protective Plug can be adjusted to meet different ear adult and pediatric.

Is it compatible with my phone?

Yes, compatible with all brand of Smartphone, whether Android or IOS, like iPhone, Samsung, Sony, Nokia, Huawei, Xiaomi and so on, you can use it easily and anywhere.

Is it easy to set up?

There are only 3 steps to set up:

  1. Turn on the device.
  2. Download the APP on the Google Play / APP Store.

Turn on the Wi-Fi of your phone, connected and start to use.

Is it easy to clean?

Yes, very easy! It's time to say goodbye to old ear cleaning methods.

Does item can be used for Pediatric?

Yes, the camera lens is 3.5 millimeters, perfect for kids, and the lens has temperature control feature too, close to the human body's temperature, care children’s ears.

Many ear tips accessories, how to choose?

Different tips are designed for different ways of use, please refer to the product pages for more details.

Do you ship overseas?

Yes, we ship all over the world and shipping free.

How long will it take to get my order?

It depends on where you are. All orders are generally shipped within 1-3 business days. More informations please visit Shipping Policy page. Delivery details will be provided in your confirmation email.

Any question?

You can contact us through our contact page, we will be happy to assist you!

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